Horizont Labs
- Role: Client and Operations Lead, fixed term
- Reported to: the CEO
- Team: fully distributed, including contractors in Albania
The organisation
Horizont Labs is a distributed studio delivering client work across markets and time zones. The team works remotely, so clear processes, responsibilities and communication are important to keeping work moving.
The brief
I was brought in to review how the studio operated, improve the way client work was managed, and support the CEO with day-to-day priorities. The work combined an operational review, delivery coordination and client management.
What I did
- Mapped how work moved through the business, including handovers, responsibilities and communication
- Produced an operations audit with immediate fixes and longer-term improvements
- Made recommendations on hiring, onboarding and roles
- Replaced quoting by feel with one scoping and pricing document. It set out project shapes from a four-week sprint to a two-year build, day rates by role, and the margin each shape produced
- Coordinated client delivery across a team working in different time zones
- Led day-to-day client communication and managed expectations on scope, progress and next steps
- Worked with the CEO on priorities, team capacity and operational decisions
Outcomes
AdoptedThe CEO adopted my recommendations on hiring, onboarding and roles
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