Case study · Operations and delivery
Horizont Labs
The organisation
Horizont Labs is a distributed studio delivering client work across markets and time zones. The team works remotely, so clear processes, responsibilities and communication are important to keeping work moving.
The brief
I was brought in to review how the studio operated, improve the way client work was managed, and support the CEO with day-to-day priorities. The work combined an operational review, delivery coordination and client management.
What I did
- Reviewed how work moved through the business, including handovers, responsibilities, communication and delivery processes
- Produced an operations audit identifying immediate issues and longer-term improvements
- Coordinated client delivery across a distributed team working in different time zones
- Led day-to-day client communication and managed expectations around scope, progress and next steps
- Worked with the CEO on priorities, team capacity and operational decisions
- Helped develop a clearer offer for the studio’s services
The review gave the studio a practical plan for improving delivery, client management and internal ways of working.